Privacy Policy

Scope

This Policy applies to information collected through our Services, including when you visit our website, request a demo, create an account, submit forms, contact support, or otherwise interact with VenueArc.

Information We Collect

We collect information in the following categories:

• Account & contact data: name, email, company, phone, role, billing details.
• Customer content: booking data, events, documents, contracts.
• Transaction data: subscriptions, invoices, payment metadata.
• Usage data: logs, browser type, IP address, pages visited.
• Communication data: support tickets, chat history, surveys.

How We Collect Information

Information is collected directly from you, automatically through our systems, and from selected third-party services you connect to VenueArc.

How We Use Information

• Provide, operate, and secure the Services.
• Set up and manage accounts, permissions, and environments.
• Process subscriptions, billing, and communications.
• Improve product performance and user experience.
• Send administrative notices and product updates.
• Prevent fraud and enforce our terms.
• Comply with legal and regulatory obligations.

Legal Bases for Processing

We process personal information based on: performance of a contract, legitimate interests, legal obligations, and consent where required by applicable law.

Cookies & Technologies

We use cookies for functionality, security, analytics, and preferences. You can control non-essential cookies through your browser. See our Cookie Policy for details.

When We Share Information

• Service providers for hosting, analytics, communications, and payments.
• Affiliates & partners to deliver contracted services.
• Authorities when required by law or to protect rights.
• Business successors in merger or acquisition scenarios.

We do not sell personal information.

International Data Transfers

VenueArc may process information in countries other than your own. Where required, we use appropriate transfer safeguards and contractual protections.

Data Retention

We retain information for as long as needed to provide Services, meet contractual obligations, resolve disputes, enforce agreements, and satisfy legal requirements. Retention periods vary by data type.

Security

We use technical and organizational safeguards including encryption in transit, access controls, logging, and security monitoring to protect information.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing, and to request portability of your information. Contact us via our contact page to submit requests.

Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

Third-Party Services

Our Services may include links or integrations with third-party services. Their privacy practices are governed by their own policies, not this Policy.

Changes to This Policy

We may update this Policy periodically. If we make material changes, we will post the revised version with an updated "Last updated" date and provide additional notice when required.

Questions?

If you have questions about this Privacy Policy or our data practices, contact VenueArc through our contact page. We're here to help.